Before I say anything else, I would first like to say thank you. As most of you know, My Healthy Beginning transitioned to being a fully virtual practice just under a month ago. For some of you, this doesn’t mean much. For many of our longstanding clients, this isn’t the case. Many of you expressed the feeling of loss when the doors of the physical location closed. Loss of routine, loss of social interaction, loss of connection, and loss of the place that you began your healing journey. So, especially to those of you who have been grieving this loss, I want to say thank you. We have promised to make this transition as smooth as possible, and have been working tirelessly to do just that.
One of the biggest transitions logistically has been the transition to our online store for supplement ordering. After a month of using this new platform, I’d like to provide you with some updates, set some expectations, and answer some of our most frequently asked questions. The adoption of this new platform has proven to be more arduous than originally anticipated, and while I can tell you all day the effect that has had on us, what really matters is the effect it’s had on all of you. I know for some the process of signing up and ordering your supplements has gone as we expected it would. For some of you, it’s been an unnecessarily laborious task.
To any of you who may have had a negative experience- we see you, we hear you, and we are doing everything in our power to continuously improve our online store and the user experience. We sincerely appreciate the kindness, grace, and patience you have shown us during this transition. All of that being said, after a month of using the platform, we want to share the answers to the most commonly asked questions so we all know what to expect!
Online Store FAQs
Q: Are orders shipped out the same day they are placed?
A: Depends on when you order! Orders placed Monday-Thursday before 3:00 PM CST are shipped out that day. (So, place orders in this timeframe for the quickest turnaround!) Any orders placed after 3:00 PM CST will be shipped out the next day. Orders placed on Thursdays after 3:00 PM CST, Friday, Saturday or Sunday will be shipped out the following Monday.
Q: What carrier will be delivering my order?
A: We send all of our orders through USPS (the United States Postal Service). So, when you receive a tracking number, you can use it to track your order here!
Q: Who do I contact with questions about the status of my order?
A: Please contact the front desk via email (email@example.com), phone, or text (612-418-3801) with any questions about the status of your order. WellProz does not fulfill the orders, so they are unable to answer these types of questions.
Q: I can’t find the product I’m looking for, what should I do?
A: First, make sure you are spelling it correctly. Unfortunately, if it is even one letter off, the search will come up empty. After you’ve double checked spelling, if you still can’t find it, please reach out to the front desk and we will assist you from there! We are still working to get 100% of our products added to the store. So, just because you don’t see it, doesn’t mean we don’t have it in stock to ship to you!
Q: Is there an option to pick up my order instead of having it shipped?
A: There is no order pick up option, all orders will be shipped through USPS.
Q: Can I order directly from the supplement manufacturers?
A: A few of the companies we work with allow clients to order directly from them, if you would prefer. I will provide the links and any instructions you will need to set up accounts with them below.
- CellCore: register as a customer using patient direct code Z5186XOJ
- Standard Process: apply for access using patient direct code N5CPC2
- NutriDyn: place orders using code #111234 for access.
Q: My order is taking longer than I expected/I waited too long to order and I will run out before I receive it. What should I do?
A: While it’s ideal to never be without a supplement you’re supposed to take, it happens to all of us at one point or another. If you aren’t completely out, you can try reducing dosing to make it last until you receive your order. If you’re out, just hang tight until you get more- I promise it won’t ruin all of your progress!
Q: How do I sign up for an account?
A: This link will bring you to the shop’s landing page, where you can create an account and place an order! For a more in-depth sign up and product ordering tutorial, reference this blog post and/or the video below.